ADA & The Pelican Website

Accessibility Statement for The Pelican Website

The Pelican is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

The Pelican takes the following measures to ensure accessibility of The Pelican Website:
  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Subscribe to AQA, a WCAG 2.1 AA automated website scan tool to ensure technical compliance.
  • Hire outside consultants to manually scan our site to uncover elements not discovered by the AQA tool as well as to provide additional recommendations for greater compliance.


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Pelican Website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.



We welcome your feedback on the accessibility of The Pelican Website. Please let us know if you encounter accessibility barriers on The Pelican Website:


We try to respond to feedback within 24 hours. Over weekends, vacations, and holidays, there may be a longer response time.


Compatibility with browsers and assistive technology

The Pelican Website is designed to be compatible with the following assistive technologies:
  • The latest versions of Microsoft Internet Explorer and Edge, Google Chrome, Safari, and Mozilla Firefox are all compatible browsers.


Technical specifications

Accessibility of The Pelican Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
  • HTML
  • CSS
  • JavaScript
  • PHP

These technologies are relied upon for conformance with the accessibility standards used.


Limitations and alternatives

Despite our best efforts to ensure accessibility of The Pelican Website, there may be some limitations. Our website is built using a content management system and plugins. The theme and plugins are third-party developed and we do not have the capability to modify them. We have reached out to the third-party developers and have made them aware of the ADA non-compliance issue. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for The Pelican Website:
  • image missing alt attribute
  • form control is not associated with a text label
  • linked image with empty alternative text
  • order of headings is not correct
  • an input does not have associated label
  • label not associated with an input element
  • not enough contrast between text and its background
  • elements without background and foreground specified
  • skip links do not exist in the page
  • empty link with image is without text alternative
  • empty link
  • empty heading
  • missing LANG attribute for HTML tag
  • labels or instructions are not provided when content requires user input
  • Page contains 1 unclosed element “noscript”
  • Page contains 1 stray end tag “noscript”
  • duplicate values of type ID
  • user interface control missing a programmatically determined name
  • name of link with image can not be programmatically determined
  • name of link can not be programmatically determined


Assessment approach

The Pelican assessed the accessibility of The Pelican Website by the following approaches:
  • Self-evaluation – the entire site was tested using UsableNet AQA, an enterprise-level accessibility reporting tool based on the technology provided by the WAVE Web Accessibility Evaluation Tool, created by, a third-party authority in web accessibility. The site is tested periodically to ensure any added or edited content and code conforms with the latest accessibility guidelines, as reported by the WAVE tool.
  • External evaluation – we hire outside consultants to manually scan our website using assistive technologies and provide additional recommendations that the AQA tool does not uncover.


Formal approval of this accessibility statement

 – This Accessibility Statement is approved by:
 – The Pelican

Formal complaints

We aim to respond to accessibility feedback within 1 business day and to propose a solution within 10 business days. You are entitled to escalate a complaint to The Pelican, should you be dissatisfied with our response to you.

This statement was created on February 25, 2020 using the W3C Accessibility Statement Generator Tool.


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